Terms of Service

1.1. This User Agreement (hereinafter — the Agreement) is concluded between the Public Foundation «Kyrgyzstan Community of Tennis Enthusiasts» (hereinafter — KSLT, the digital service provider) and the natural person using the tennis.kg website (hereinafter — the Site) and the «KSLT Tennis» mobile applications for Android and iOS (hereinafter — the Application) (hereinafter — the User).

1.2. KSLT provides the User with access to the amateur tennis digital service (hereinafter — the Service): the player rating, the tournament calendar and draws, tournament entries, battles (match challenges), the «Live» and «Find a player» sections, court and coach directories, news and notifications. The User undertakes to follow the rules of using the Service (Article 114 of the Digital Code of the Kyrgyz Republic).

1.3. The following form an integral part of the Agreement: the Privacy Policy; the KSLT Rules (including the Rating System and the Disciplinary Regulation); the Public Offer for tournament participation — as regards paid services. The documents are published on the Site and in the Application (Profile → Documents).

Full name: Public Foundation «Kyrgyzstan Community of Tennis Enthusiasts» («Кыргызстан теннис сүйүүчүлөрүн коомчулугу» Коомдук фонду)

Registration number: 197575-3301-ОФ (Unified State Register of Legal Entities, Chuy-Bishkek Department of Justice, first registered 19.05.2021)

Taxpayer number (INN): 01905202110030; OKPO code: 31147180

Registered address: Kyrgyz Republic, Bishkek, Sverdlovsky district, Chuy Avenue 127, apt. 26

Head: Aisuluu Erikovna Chokoeva

E-mail: kslt.kyrgyzstan@gmail.com; phone / WhatsApp: +996 555 777703

Applicable law: the Digital Code of the Kyrgyz Republic of 31 July 2025 No. 178, the Civil Code of the Kyrgyz Republic, consumer protection legislation.

To connect to the Service you need: a device with internet access; a current version of a browser or of the Application (Android 8.0 and above, iOS 15 and above); a registered account.

Usage limits: the Service is available to persons aged 14 and over. Participation in tournaments is governed by the Public Offer. Some features are available only to KSLT members with paid membership.

3.1. The Agreement is concluded when the User ticks the box «I accept the User Agreement and have read the Privacy Policy» at registration and presses «Create account», or signs in to the Service for the first time with Google, Apple or Telegram and confirms acceptance of the Agreement. The box is not ticked in advance.

3.2. All information that KSLT is obliged to provide to the User is available before the Agreement is concluded (part 2 Article 114 of the Digital Code).

3.3. KSLT keeps a record of the conclusion of the Agreement (User identifier, date and time, edition of the Agreement, method of acceptance) for the term of the Agreement and 3 years after its termination. The User may at any time download the current and previously accepted editions (part 4 Article 114).

3.4. Viewing public pages (rating, tournaments, news) without registration is permitted. Sections 6, 8 and 9 of the Agreement apply to such viewing.

4.1. The User provides accurate first and last name, e-mail address, date of birth and gender and keeps them up to date. One person may have only one account. Registering on behalf of another person is prohibited (part 1 Article 116 of the Digital Code).

4.2. The User keeps the password confidential and is responsible for actions performed under their account until they notify KSLT of unauthorised access. KSLT notifies the User of a sign-in from a new device.

4.3. First and last name, profile photo, category, rating, match and tournament results are visible to all visitors of the Service. Other data is processed in accordance with the Privacy Policy.

5.1. The Service is free, except for the services listed on the «Prices» page: the joining fee, membership fees (monthly or annual) and tournament entry fees. Payment, refunds and withdrawal from a tournament are governed by the Public Offer.

5.2. A consumer User may at any time withdraw from paid membership with a refund of the amounts paid, less the cost of membership for the period up to KSLT's receipt of the withdrawal notice (clause 1 part 4 Article 116 of the Digital Code). The notice is sent to kslt.kyrgyzstan@gmail.com or through the Application. The refund is made by the same method as the payment, within 30 working days.

5.3. If payment is made through the Application: in-app purchases on iOS and Android are processed by the Apple and Google payment systems under their rules. Refunds of such payments are made in the manner established by Apple and Google.

6.1. The User must not:

• post information whose distribution is prohibited by the law of the Kyrgyz Republic, including insults, threats, discriminatory statements, pornography and calls to violence;
• harass other users or post other people's personal data without their consent;
• impersonate another person, create multiple accounts, or enter knowingly false match results;
• send spam or advertising without agreement with KSLT;
• collect Service data automatically (scraping), interfere with its operation, or circumvent technical restrictions;
• infringe the intellectual property rights of others (part 3 Article 116 of the Digital Code).

6.2. Conduct on court and during tournaments is governed by the KSLT Rules and the Disciplinary Regulation.

7.1. Rights to the profile photo, messages and other materials that the User posts in the Service (hereinafter — Content) belong to the User (part 2 Article 116, part 2 Article 117 of the Digital Code).

7.2. By posting Content, the User confirms that they are entitled to dispose of it and grants KSLT a free simple (non-exclusive) licence to reproduce and display the Content within the Service — on the Site, in the Application and in Service notifications — for the period the Content is posted. The licence ends when the Content or the account is deleted. Use of the Content outside the Service (social media, advertising, print) is permitted only with the User's separate consent.

7.3. Any user may report Content or the behaviour of another user (the «Report» button) and block them (the «Block» button): after blocking, the users do not see each other's messages and challenges.

7.4. KSLT removes Content containing information whose distribution is prohibited by the law of the Kyrgyz Republic, and may suspend access to the Service for a User who breaches the Agreement until the breach is remedied (clause 8 part 1 Article 117, part 1 Article 120 of the Digital Code). In case of repeated or serious breaches, the account may be blocked in accordance with the Disciplinary Regulation.

8.1. The KSLT name and logo, the design, the software code, texts, rating databases and other materials of the Service belong to KSLT or are used by it on lawful grounds. The User is granted the right to use the Application and the Site solely for personal non-commercial use of the Service. Copying, modification, decompilation and distribution of Service materials without KSLT's written consent are prohibited.

9.1. The Service is provided «as is». KSLT seeks to keep it running without interruption but does not guarantee the absence of interruptions caused by technical failures, the actions of providers and processors, or planned maintenance. KSLT announces planned maintenance longer than 2 hours in advance in the Service. The time of such maintenance, and of work to remedy failures, is not counted when determining liability.

9.2. In accordance with part 2 Article 120 of the Digital Code, the parties establish a different measure of liability for unavailability of the Service. Free features: KSLT bears no liability for their unavailability. Paid membership: if the Service is unavailable through KSLT's fault for more than 48 consecutive hours, the User may require an extension of membership for the period of unavailability or a refund of the membership cost for that period. This does not limit the User's rights under part 5 Article 120 of the Digital Code and consumer protection legislation.

9.3. KSLT is not responsible for the quality of third-party services listed in the court and coach directories, nor for arrangements users make between themselves through the «Find a player» section. Participation in games and tournaments is voluntary. The User assesses their own state of health.

9.4. The User compensates KSLT for losses caused by a breach of the Agreement, in accordance with civil law.

10.1. Complaints about the quality of the Service, infringement of intellectual property or digital rights, breach of the rules of use, unlawful distribution of information and other breaches are submitted through the «Feedback» form in the Application and on the Site or to kslt.kyrgyzstan@gmail.com.

10.2. If a complaint concerns the actions of another user, KSLT informs that user of the complaint and provides the related data. KSLT takes measures to remedy the breach within no more than 5 working days. If more time is required, KSLT informs the complainant within those same 5 working days of the period and the reasons for it. The complainant is notified of the measures taken by the same means as the complaint was submitted.

10.3. Disputes about match results are decided by the tournament referee in accordance with the KSLT Rules. Disputes between users relating to the use of the Service are considered by the KSLT administration, with notice to all affected persons and an opportunity for them to state their position.

10.4. A KSLT decision on a complaint or dispute may be appealed, under a mandatory pre-trial procedure, to the authorised sectoral regulator and, if its decision is disputed, to a court of the Kyrgyz Republic (part 5 Article 119 of the Digital Code). Matters of personal data processing may be appealed to the State Agency for Personal Data Protection under the Cabinet of Ministers of the Kyrgyz Republic or to a court.

11.1. The User may at any time withdraw from the Service by deleting their account in the Application (Profile → Settings → «Delete account»), on the Site, or by e-mail to kslt.kyrgyzstan@gmail.com.

11.2. Upon withdrawal, KSLT (Article 118 of the Digital Code): settles paid membership (clause 5.2); shows the User what data about them is stored and offers to download a copy of it; deletes the data in the manner described in the Privacy Policy; states which records are retained by law (tournament history, records of the conclusion of the Agreement, payment documents).

11.3. A request to delete the account is treated as the User's decision to delete their digital records. If the User withdrew from the Service by other means and did not state a decision about their records, those records are deleted at the end of the calendar year following the year of withdrawal (part 2 Article 118).

12.1. KSLT notifies the User of changes in the Application and by e-mail at least one month before they take effect (part 5 Article 114 of the Digital Code). The Agreement is deemed amended from the date stated in the notice.

12.2. If before that date the User declares disagreement with the changes, the Agreement terminates and KSLT refunds the amounts paid by the User, less the cost of the Service up to receipt of the declaration of disagreement.

• The Agreement is concluded between the User and KSLT, not with Apple Inc. KSLT is responsible for the Application and its content.
• The User is granted a non-transferable right to use the Application on Apple devices that they own or control, in accordance with the App Store usage rules.
• Technical support for the Application is provided by KSLT. Apple has no obligation to provide support or maintenance for the Application.
• If the Application fails to conform to any applicable warranty, the User may notify Apple, and Apple will refund the purchase price of the Application (if any). Otherwise Apple has no warranty obligations.
• Claims relating to the Application (including as to compliance with law, consumer protection, or infringement of third-party intellectual property rights) are handled by KSLT.
• The User confirms that they are not located in a country subject to a US embargo and are not on any US sanctions list.
• Apple Inc. and its subsidiaries are third-party beneficiaries of the Agreement and may enforce it against the User.

Android users also comply with the Google Play terms. Google LLC is not a party to the Agreement.

14.1. The Agreement is open-ended until terminated under sections 11 and 12. KSLT may terminate the Agreement in case of a serious or repeated breach of section 6 by the User.

14.2. The Agreement is governed by the law of the Kyrgyz Republic. The Agreement is published in Russian, Kyrgyz and English. In case of discrepancy between the texts, the Russian text prevails.

14.3. If any provision of the Agreement is found invalid, the remaining provisions remain in force.